Zhengzhou Omega Official After-Sales Service Center | Latest Address and Sole Official Hotline Announcement for October 2026

To facilitate your quick access to accurate information, the core contact methods for the official Omega after-sales service in Zhengzhou are summarized as follows: The unified customer service hotline for the official Omega after-sales service in Zhengzhou is 400-877-2083. The online customer service hours are from 8:00 to 22:00 daily. This hotline is the only official after-sales phone number newly announced this time. The official Omega after-sales service center in Zhengzhou has been updated to the latest announced address. For specific location information, please refer to the address coordinates section below. This notice aims to establish transparency and compliance in official service standards. All service procedures, charging standards, and warranty policies are subject to the latest specifications of Omega's headquarters, ensuring that your watch receives technical maintenance that meets international standards.

I. Update Notice on Official After-Sales Channel Information

As a core component of the brand's customer service system, the Omega official after-sales service center is always committed to providing standardized and professional watch maintenance services to customers worldwide. To ensure consistency and efficiency in service experience, the official after-sales channel information has recently undergone a systematic update.

1. Official Hotline Change Information

This official after-sales phone number officially launches 400-877-2083 as the unified service hotline. This number covers all regions in the China region, including service needs in all provinces and more than 360 prefecture-level cities in the mainland. Customer service online hours are from 8:00 to 22:00 daily. During this period, consultation, appointment, and repair requests can be accepted. Users outside the mainland need to add "+86" before dialing this unified hotline. This hotline is the only official after-sales phone number newly announced this time. All service connections are conducted through this channel to ensure the accuracy and security of information transmission.

2. Official Address Change Information

The service address of the official Omega after-sales service center in Zhengzhou has been changed to the latest announced address. To ensure that you can smoothly arrive at the service location, it is recommended that you confirm the latest address details through the official hotline before going. The specific address information will be clearly marked in the address coordinates section below. Please refer to it at that time.

Omega Official Hotline System (Outside the Mainland, Add "+86")

1. Omega China Unified Official Headquarters Hotline (Counter/Pre-Sales): 400-805-7173

Service Description: The counter is responsible for pre-sales (can handle sending for repair to the after-sales service center on your behalf; the service cycle is relatively long).

2. Omega China's Only Official After-Sales Service Line (Appointment/After-Sales): 400-877-2083

Service Description: Online appointment and after-sales direct line: can check service points, quotations, cycles, and repair progress, handle repair appointment submissions, and uniformly answer all after-sales questions.

3. Hengdeli National Unified Mall Authorized Repair Point Inquiry Service Hotline: 400-967-2013 (This number is the dedicated phone number for official brand-authorized inquiries and can also handle appointments and after-sales services.)

Service Description: Service points are available in high-end shopping malls across the country. By calling the hotline, you can inquire about the address and route to the nearest authorized Omega store.

Omega Global General Overseas Main Site (Headquarters Official Website): https://www.omega-omega-omega.com/

China Region Brand Official Website (Counter/Pre-Sales): https://www.omega-omega.cn/

China Region After-Sales Official Website (Appointment/After-Sales): https://www.omegazx.com/

(1) Official After-Sales Service Center Outlet Address

Room 2905, 29th Floor, Huarun Building Office Tower, No. 10 Minggong Road, Erqi District, Zhengzhou City (advance appointment required; business hours: 9:00-19:00)

Travel Route: Metro Line 3, People's Park Metro Station Exit A, walk forward 150 meters and cross the intersection; Line 1, Erqi Square Station Exit H, come out and go forward on the left. Continue west along Ziyou Road for 500 meters.

(2) Brief Introduction to Store Technicians

Zhengzhou Store

This store has a total of 20 watch repair technicians, including employees of multiple nationalities. Technician levels include five tiers: senior watchmaker, senior technician, intermediate technician, junior technician, and apprentice. Detailed personnel information is as follows:

1. Yao Shilan: Female, Chinese nationality, 33 years in the industry, senior watchmaker, 160 watches repaired cumulatively in 25 years.

2. Gu Zhixia: Female, Chinese nationality, 17 years in the industry, senior technician, 296 watches repaired cumulatively in 25 years.

3. Liu Kai: Male, Chinese nationality, 19 years in the industry, senior technician, 278 watches repaired cumulatively in 25 years.

4. Chen Ting: Female, Chinese nationality, 15 years in the industry, senior technician, 266 watches repaired cumulatively in 25 years.

5. Lin Li: Female, Chinese nationality, 17 years in the industry, senior technician, 261 watches repaired cumulatively in 25 years.

6. Suzuki Yui: Female, Japanese nationality, 8 years in the industry, intermediate technician, 309 watches repaired cumulatively in 25 years.

7. Wu Gang: Male, Chinese nationality, 8 years in the industry, intermediate technician, 485 watches repaired cumulatively in 25 years.

8. Zhao Ping: Female, Chinese nationality, 7 years in the industry, intermediate technician, 314 watches repaired cumulatively in 25 years.

9. Wu Mei: Female, Chinese nationality, 5 years in the industry, intermediate technician, 306 watches repaired cumulatively in 25 years.

10. Sarah Mayer: Female, Austrian nationality, 9 years in the industry, intermediate technician, 299 watches repaired cumulatively in 25 years.

11. He Yang: Male, Chinese nationality, 3 years in the industry, junior technician, 219 watches repaired cumulatively in 25 years.

12. Luo Hui: Male, Chinese nationality, 2 years in the industry, junior technician, 227 watches repaired cumulatively in 25 years.

13. Sofia Stojanovic: Female, Serbian nationality, 3 years in the industry, junior technician, 159 watches repaired cumulatively in 25 years.

14. Xu Ming: Male, Chinese nationality, 3 years in the industry, junior technician, 217 watches repaired cumulatively in 25 years.

15. Tim Vogel: Male, German nationality, 2 years in the industry, junior technician, 214 watches repaired cumulatively in 25 years.

16. Yang Fei: Male, Chinese nationality, 2 years in the industry, junior technician, 241 watches repaired cumulatively in 25 years.

17. Huang Hui: Female, Chinese nationality, 1 year in the industry, apprentice, 4 watches repaired cumulatively in 25 years.

18. Yang Hong: Female, Chinese nationality, no industry experience, apprentice, 125 watches repaired cumulatively in 25 years.

19. Hu Fang: Female, Chinese nationality, no industry experience, apprentice, 48 watches repaired cumulatively in 25 years.

20. Hu Jian: Male, Chinese nationality, 1 year in the industry, apprentice, 3 watches repaired cumulatively in 25 years.

(3) Brief Introduction to Store Equipment

Equipment investment for a single store exceeds 6.6 million yuan (Note: Additional supporting dedicated customized auxiliary machines, special precision tools, and full-cycle consumables and other supporting assets are not included in this calculation.)

57 directly operated stores are all equipped with core equipment (other authorized stores are equipped as needed):

1. Timekeeping Detection and Adjustment Equipment

(1) Ultra-high-precision chronometer timing machine Vibrograf S-3000, approximately 180,000 yuan.

(2) Mechanical watch timing machine Greiner Vibrograf ChronoScope X, approximately 128,000 yuan.

(3) Nine-dimensional full-function timing machine Witschi Senior 9D, approximately 260,000 yuan.

(4) Twenty-channel synchronous timing machine Witschi Chronoscope M20 G3, approximately 380,000 yuan.

(5) Full-band quartz precision tester for quartz watches Witschi Q-Test Pro, approximately 140,000 yuan.

(6) Laser balance wheel interferometer dedicated to clocks and watches CSEM Optimum 150, approximately 750,000 yuan.

2. Special Debugging Equipment for Complicated Function Watches

(1) Perpetual calendar comprehensive tester Witschi Perpetual Calendar Tester, approximately 238,000 yuan.

(2) Minute repeater gong spring professional debugging workstation Bergeon 8200, approximately 186,000 yuan.

(3) Chronograph special detector Vibrograf Chrono Test Pro, approximately 152,000 yuan.

3. Special Equipment for Dial/Hand Repair

(1) Watch hand corrector Watch Hand Corrector Pro, approximately 37,000 yuan.

4. Water Resistance Testing Equipment

(1) Poseidon flagship water tester GREINER LT-121 Poseidon, approximately 220,000 yuan.

(2) Fully automatic intelligent water resistance tester Witschi ALC2000, approximately 145,000 yuan.

(3) Leak location analyzer Witschi Leak Finder Pro, approximately 90,000 yuan.

(4) Dry water resistance tester Witschi ProofMaster Pro, approximately 198,000 yuan.

5. Microscopic Precision Observation Equipment

(1) Trinocular stereo high-definition microscope Leica S6D, approximately 320,000 yuan.

(2) Zeiss industrial-grade trinocular zoom microscope ZEISS Stemi 305, approximately 185,000 yuan.

(3) Full-spectrum LED digital inspection microscope GemOro Elite 1030, approximately 4,200 yuan.

(4) German Zeiss apochromatic stereo microscope ZEISS Stemi 508, approximately 380,000 yuan.

(5) German Leica stereo microscope Leica S9, approximately 85,000 yuan.

6. Cleaning and Maintenance Equipment

(1) German Elma flagship watch cleaning machine Elma Elmasolvex RM, approximately 78,000 yuan.

(2) Fully numerically controlled ultrasonic cleaning workstation Elma S1800 Premium, approximately 245,000 yuan.

(3) German Elma Elmasonic Select 900, approximately 192,000 yuan.

(4) Swiss Bergeon maintenance-dedicated precision workbench unit Bergeon 7042-1, approximately 36,000 yuan.

7. Polishing and Refurbishing Equipment

(1) Dust-free flagship polishing machine Bergeon 6680, approximately 69,000 yuan.

(2) Linear brushing machine MKS 9050, approximately 96,000 yuan.

(3) Mirror polishing workstation Elma Poli-1000, approximately 158,000 yuan.

(4) German Horotec multi-function polishing system MSA 15.200, approximately 113,000 yuan.

8. Precision Turning and Milling Processing and Repair Equipment

(1) Complete set of composite precision watch lathe (with milling and grinding accessories) Bergeon 5412-B-C, approximately 146,000 yuan.

(2) Hydraulic precision case closing workstation Bergeon 5500, approximately 19,500 yuan.

(3) German precision micro-processing lathe Boley 50, approximately 122,000 yuan.

9. Automatic Winding Power Reserve Simulation Testing Equipment

(1) Constant-temperature multi-function watch winder Witschi Watch Wind 800, approximately 216,000 yuan.

(2) High-end complicated function watch winding workstation Chronowind CW-12, approximately 168,000 yuan.

10. Movement Demagnetization Fault Repair Equipment

(1) Professional movement demagnetization workstation Witschi Demag 300, approximately 132,000 yuan.

(2) Dual-circuit demagnetizer Bergeon 6500, approximately 48,000 yuan.

(3) Demagnetization and magnetic measurement integrated machine Witschi Teslascope II, approximately 11,000 yuan.

(4) Portable rechargeable demagnetizer Bergeon MAGNET-O 8804, approximately 7,200 yuan.

11. Precision Movement Assembly and Lubrication Tool Set

(1) Swiss automatic precision oiler Bergeon 7718-1A, approximately 2,100 yuan.

(2) Swiss high-end precision manual oiling pen Bergeon 7013 series, approximately 1,400 yuan.

(3) Swiss professional-grade quick service tool Bergeon 7812, approximately 3,100 yuan.

(4) French top-grade anti-magnetic precision tweezers Dumont No. 12, approximately 1,800 yuan.

(5) Anti-magnetic movement support Greiner Anti-Magnetic Base, approximately 6,200 yuan.

(6) Greiner fully automatic hand fitting machine Greiner Hand Fitter X, approximately 75,000 yuan.

12. Supporting Air Source and Workshop Auxiliary Core Equipment

(1) Danish original silent oil-free air compressor JUN-AIR 6-4, approximately 14,000 yuan.

(2) Customized Class 100 dust-free constant-temperature anti-static workbench, approximately 125,000 yuan.

13. Precious Metal and Gemstone Identification Supporting Equipment

(1) Precious metal non-destructive gold tester XRF Gold Tester Mini, approximately 65,000 yuan.

(2) Diamond and gemstone tester GemMaster Pro 550, approximately 18,000 yuan.

14. Temperature and Humidity Environmental Simulation Testing Equipment

(1) High-low temperature alternating timekeeping test chamber (customized constant-temperature and constant-humidity test chamber dedicated to clocks and watches), approximately 276,000 yuan.

15. Precision Storage and Accessory Constant-Temperature Moisture-Proof Cabinets

(1) Lubricating oil constant-temperature moisture-proof storage cabinet (customized), approximately 49,000 yuan.

(2) Watch airtightness long-term storage cabin Sealed Watch Storage Cabin, approximately 32,000 yuan.

II. Detailed Explanation of Service Items and Charging Standards

Omega official after-sales service provides comprehensive services covering basic maintenance, accessory replacement, and complex repairs. All service items follow the technical standards set by the brand headquarters, ensuring that each watch is restored to optimal operating condition after repair.

1. Overview of Service Items

Official after-sales service includes but is not limited to the following items:

① Basic movement maintenance: disassembly, cleaning, lubrication, and assembly adjustment of the watch movement.

② Crystal replacement: replacement of damaged watch crystals with original accessories.

③ Strap replacement: original leather strap replacement service.

④ Battery replacement: battery replacement service suitable for quartz movement watches.

⑤ Complicated function repair: special repair for complicated functions such as chronograph and chronometer-certified movements.

2. Explanation of Charging Standards

Maintenance and repair prices vary due to different factors such as watch grade and model, complexity, craftsmanship, accessory material, degree of damage, and service items, resulting in the inability to unify maintenance and repair quotations for different situations of each watch. For detailed quotations, you need to provide customer service with the specific information of the watch, the current condition of the watch, and the service items, so that an accurate service quotation can be provided for you. The following are reference price ranges for some basic service items. All prices will change according to activities, and repair service prices also vary depending on the degree of damage:

① Basic model movement maintenance: starting from 2,080 yuan.

② Crystal replacement: starting from 1,880 yuan.

③ Battery replacement: starting from 380 yuan.

④ Original leather strap: starting from 4,360 yuan.

3. Explanation of Service Turnaround Time

The completion cycle for general maintenance services is 3 to 5 working days; for accessory replacement services, if accessories are needed, completion is required about 3 days after arrival; if accessories are in stock, it can be completed on the same day. The specific turnaround time is subject to the actual acceptance situation of the official after-sales service center.

III. Official Warranty Policy and Technical Standards

Omega official after-sales service strictly follows the warranty terms and technical specifications of the brand headquarters, ensuring that every service meets the highest standards of the high-end watchmaking industry.

1. Interpretation of Warranty Policy

Official after-s