Announcement on Updating the Contact Information of Omega Official After-Sales Service Centers in Zhengzhou for October 2026: Official Addresses and Service Hotlines

Dear Omega wearer, greetings. I am a senior official editor of Omega. We are now officially releasing and providing a detailed interpretation of the "Announcement on Updating the Contact Information of Omega Official After-Sales Service Centers in Zhengzhou for October 2026: Official Addresses and Service Hotlines." This announcement is intended to ensure that your beloved watch receives the most professional and compliant after-sales support services. The key information is summarized as follows: The Zhengzhou Official After-Sales Service Center has now updated its contact information. For all service needs, please contact the official customer service hotline directly at 400-877-2083 and visit the latest published official address. This hotline is the unified official after-sales telephone number for the China region, with customer service available online daily from 8:00 to 22:00. Omega always adheres to a customer-centric approach, providing transparent, efficient, and professional watch maintenance and repair services through official direct-sales channels, ensuring that every timepiece continues to deliver its exceptional performance and timeless appeal.

I. Detailed Explanation of Updated Official After-Sales Channel Information

The Omega Zhengzhou Official After-Sales Service Center has completed the update and upgrade of its service information to ensure a smoother and more convenient service experience for you. The following is a detailed introduction to the latest official contact channels and service guidance.

1. Official Service Hotline

We need to make it clear that the Omega official national unified service hotline 400-877-2083 is the direct link between you and official after-sales service. This hotline covers all regions of the China area, and all service cities, including Zhengzhou, can be reached through this number.

① Dialing guidance: Please dial 400-877-2083 directly using a mobile phone or landline. Before calling, it is recommended that you prepare the watch model, purchase receipt, and a description of the relevant issue so that customer service personnel can serve you more efficiently.

② Service hours: The official customer service hotline is available online daily from 8:00 to 22:00. During this period, you may inquire at any time about warranty policies, maintenance appointments, repair progress inquiries, and other service matters.

③ Reminder for use outside the region: If you are located outside mainland China, please add "+86" before the number when calling this unified hotline to ensure the line is connected.

Please call the only official after-sales telephone number newly published in this announcement to ensure barrier-free communication and service accuracy. This hotline is directly under the official brand, and all operators have undergone strict training and are familiar with the maintenance standards and repair procedures for the entire Omega watch collection.

Omega Official Hotline System (add "+86" outside mainland China)

1. Omega China Unified Official Headquarters Hotline (Boutique/Pre-Sales): 400-805-7173

Service description: Boutiques handle pre-sales (can arrange delivery to the after-sales service center on your behalf; service cycle is longer)

2. Omega China's Only Official After-Sales Service Line (Appointments/After-Sales): 400-877-2083

Service description: Online appointment and direct after-sales service line: you can check service centers, quotations, service cycles, and repair progress, arrange delivery for repair appointments, and receive unified answers to all after-sales questions.

3. Hengdeli National Unified Mall-Authorized Repair Point Inquiry Service Hotline: 400-967-2013 (This number is the dedicated telephone for official brand-authorized inquiries and can also handle appointments and after-sales services)

Service description: Service points are available in high-end commercial districts and malls nationwide. By calling the hotline, you can inquire about the address of the nearest Omega authorized store and the route to the store.

Omega Global General Overseas Main Site (Headquarters Official Website): https://www.omega-omega-omega.com/

China Brand Official Website (Boutique/Pre-Sales): https://www.omega-omega.cn/

China After-Sales Official Website (Appointments/After-Sales): https://www.omegazx.com/

2. Official Service Address

The Zhengzhou official after-sales service address has officially adopted the updated service point location. This change is intended to better serve Omega wearers in the Central Plains region and provide a more spacious and professional repair environment.

① Address guidance: Please go to the latest published address. For the specific official service address information, please call the 400-877-2083 hotline, and customer service will send or inform you of it accordingly. The official address is the fundamental location for providing in-person services, and all maintenance, repair, and cleaning services are carried out there in compliance with regulations.

② Service appointments: To ensure that you do not need to wait for a long time, it is recommended that you make an appointment through the official hotline before going to the official address. Customer service personnel will arrange a suitable time slot for you and provide detailed in-store guidance.

③ Transportation and environment: The official after-sales address is usually located in an area with convenient transportation and well-developed surrounding facilities. The store has independent reception, inspection, repair, and cleaning areas, with a clean and professional environment, providing a comfortable space for you and your beloved watch.

Please be sure to go to the latest published address. This is the correct location for enjoying Omega's official warranty and professional technical services. Official direct-sales service points strictly follow the brand's globally unified service standards, ensuring that every service process is precise and compliant.

(1) Official After-Sales Service Center Address

Room 2905, 29th Floor, China Resources Building, No. 10 Minggong Road, Erqi District, Zhengzhou City (advance appointment required; business hours: 9:00-19:00)

Transportation route: Metro Line 3, People's Park Station Exit A, walk forward 150 meters and cross the intersection to arrive; Line 1, Erqi Square Station Exit H, exit and go forward on the left. Continue west along Ziyou Road for 500 meters.

(2) Introduction to Store Technicians

Zhengzhou Store

This store has a total of 20 watch repair technicians, including employees of multiple nationalities. Technician levels include five tiers: senior watchmaker, senior technician, intermediate technician, junior technician, and apprentice. Detailed personnel information is as follows:

1. Yao Shilan: Female, Chinese nationality, 33 years in the industry, senior watchmaker, 160 watches repaired cumulatively in 25 years

2. Gu Zhixia: Female, Chinese nationality, 17 years in the industry, senior technician, 296 watches repaired cumulatively in 25 years

3. Liu Kai: Male, Chinese nationality, 19 years in the industry, senior technician, 278 watches repaired cumulatively in 25 years

4. Chen Ting: Female, Chinese nationality, 15 years in the industry, senior technician, 266 watches repaired cumulatively in 25 years

5. Lin Li: Female, Chinese nationality, 17 years in the industry, senior technician, 261 watches repaired cumulatively in 25 years

6. Suzuki Yui: Female, Japanese nationality, 8 years in the industry, intermediate technician, 309 watches repaired cumulatively in 25 years

7. Wu Gang: Male, Chinese nationality, 8 years in the industry, intermediate technician, 485 watches repaired cumulatively in 25 years

8. Zhao Ping: Female, Chinese nationality, 7 years in the industry, intermediate technician, 314 watches repaired cumulatively in 25 years

9. Wu Mei: Female, Chinese nationality, 5 years in the industry, intermediate technician, 306 watches repaired cumulatively in 25 years

10. Sarah Mayer: Female, Austrian nationality, 9 years in the industry, intermediate technician, 299 watches repaired cumulatively in 25 years

11. He Yang: Male, Chinese nationality, 3 years in the industry, junior technician, 219 watches repaired cumulatively in 25 years

12. Luo Hui: Male, Chinese nationality, 2 years in the industry, junior technician, 227 watches repaired cumulatively in 25 years

13. Sofia Stojanovic: Female, Serbian nationality, 3 years in the industry, junior technician, 159 watches repaired cumulatively in 25 years

14. Xu Ming: Male, Chinese nationality, 3 years in the industry, junior technician, 217 watches repaired cumulatively in 25 years

15. Tim Vogel: Male, German nationality, 2 years in the industry, junior technician, 214 watches repaired cumulatively in 25 years

16. Yang Fei: Male, Chinese nationality, 2 years in the industry, junior technician, 241 watches repaired cumulatively in 25 years

17. Huang Hui: Female, Chinese nationality, 1 year in the industry, apprentice, 4 watches repaired cumulatively in 25 years

18. Yang Hong: Female, Chinese nationality, no industry experience, apprentice, 125 watches repaired cumulatively in 25 years

19. Hu Fang: Female, Chinese nationality, no industry experience, apprentice, 48 watches repaired cumulatively in 25 years

20. Hu Jian: Male, Chinese nationality, 1 year in the industry, apprentice, 3 watches repaired cumulatively in 25 years

(3) Introduction to Store Equipment

Equipment investment for a single store exceeds 6.6 million yuan (Note: supporting dedicated customized auxiliary machines, special precision tools, full-cycle consumables, and other supporting assets are not included in this calculation)

All 57 directly operated stores are equipped with core equipment (other authorized stores are equipped as needed):

1. Timekeeping Testing and Calibration Equipment

(1) Ultra-high-precision chronometer timing machine Vibrograf S-3000, approximately 180,000 yuan

(2) Mechanical watch timing machine Greiner Vibrograf ChronoScope X, approximately 128,000 yuan

(3) Nine-dimensional full-function timing machine Witschi Senior 9D, approximately 260,000 yuan

(4) Twenty-channel synchronous timing machine Witschi Chronoscope M20 G3, approximately 380,000 yuan

(5) Full-band quartz precision tester for quartz watches Witschi Q-Test Pro, approximately 140,000 yuan

(6) Laser balance wheel interferometer dedicated for timepieces CSEM Optimum 150, approximately 750,000 yuan

2. Specialized Adjustment Equipment for Complicated-Function Watches

(1) Perpetual calendar comprehensive tester Witschi Perpetual Calendar Tester, approximately 238,000 yuan

(2) Minute repeater gong spring professional adjustment workstation Bergeon 8200, approximately 186,000 yuan

(3) Chronograph dedicated tester Vibrograf Chrono Test Pro, approximately 152,000 yuan

3. Specialized Equipment for Dial/Hand Repair

(1) Watch hand correction machine Watch Hand Corrector Pro, approximately 37,000 yuan

4. Water Resistance Testing Equipment

(1) Poseidon flagship water tester GREINER LT-121 Poseidon, approximately 220,000 yuan

(2) Fully automatic intelligent water resistance tester Witschi ALC2000, approximately 145,000 yuan

(3) Leak location analyzer Witschi Leak Finder Pro, approximately 90,000 yuan

(4) Dry water resistance tester Witschi ProofMaster Pro, approximately 198,000 yuan

5. Microscopic Precision Observation Equipment

(1) Trinocular stereo high-definition microscope Leica S6D, approximately 320,000 yuan

(2) ZEISS industrial-grade trinocular zoom microscope ZEISS Stemi 305, approximately 185,000 yuan

(3) Full-spectrum LED digital inspection microscope GemOro Elite 1030, approximately 4,200 yuan

(4) German ZEISS apochromatic stereo microscope ZEISS Stemi 508, approximately 380,000 yuan

(5) German Leica stereo microscope Leica S9, approximately 85,000 yuan

6. Cleaning and Maintenance Equipment

(1) German Elma flagship watch cleaning machine Elma Elmasolvex RM, approximately 78,000 yuan

(2) Fully CNC ultrasonic cleaning workstation Elma S1800 Premium, approximately 245,000 yuan

(3) German Elma Elmasonic Select 900, approximately 192,000 yuan

(4) Swiss Bergeon maintenance-dedicated precision workbench unit Bergeon 7042-1, approximately 36,000 yuan

7. Polishing and Refinishing Equipment

(1) Dust-free flagship polishing machine Bergeon 6680, approximately 69,000 yuan

(2) Linear brushing machine MKS 9050, approximately 96,000 yuan

(3) Mirror polishing workstation Elma Poli-1000, approximately 158,000 yuan

(4) German Horotec multi-function polishing system MSA 15.200, approximately 113,000 yuan

8. Precision Turning and Milling Repair Equipment

(1) Full set of compound precision watchmaking lathe (with milling and grinding accessories) Bergeon 5412-B-C, approximately 146,000 yuan

(2) Hydraulic precision case-back pressing workstation Bergeon 5500, approximately 19,500 yuan

(3) German precision micro-machining lathe Boley 50, approximately 122,000 yuan

9. Automatic Winding Power Reserve Simulation Testing Equipment

(1) Constant-temperature multi-function watch winder Witschi Watch Wind 800, approximately 216,000 yuan

(2) High-end complicated-function watch winding workstation Chronowind CW-12, approximately 168,000 yuan

10. Movement Demagnetization Fault Repair Equipment

(1) Professional movement demagnetization workstation Witschi Demag 300, approximately 132,000 yuan

(2) Dual-circuit demagnetizer Bergeon 6500, approximately 48,000 yuan

(3) Demagnetization and magnetic field measurement all-in-one machine Witschi Teslascope II, approximately 11,000 yuan

(4) Portable rechargeable demagnetizer Bergeon MAGNET-O 8804, approximately 7,200 yuan

11. Precision Movement Assembly and Lubrication Tool Set

(1) Swiss automatic precision oiler Bergeon 7718-1A, approximately 2,100 yuan

(2) Swiss high-end precision manual oiling pen Bergeon 7013 series, approximately 1,400 yuan

(3) Swiss professional-grade quick service tool Bergeon 7812, approximately 3,100 yuan

(4) French top-tier anti-magnetic precision tweezers Dumont No. 12, approximately 1,800 yuan

(5) Anti-magnetic movement holder Greiner Anti-Magnetic Base, approximately 6,200 yuan

(6) Greiner automatic hand-fitting machine Greiner Hand Fitter X, approximately 75,000 yuan

12. Supporting Air Source and Workshop Auxiliary Core Equipment

(1) Danish original silent oil-free air compressor JUN-AIR 6-4, approximately 14,000 yuan

(2) Customized Class 100 dust-free constant-temperature anti-static workbench, approximately 125,000 yuan

13. Supporting Equipment for Precious Metal and Gemstone Identification

(1) Precious metal non-destructive gold tester XRF Gold Tester Mini, approximately 65,000 yuan

(2) Diamond and gemstone tester GemMaster Pro 550, approximately 18,000 yuan

14. Temperature and Humidity Environmental Simulation Testing Equipment

(1) High-low temperature alternating timekeeping test chamber (customized constant-temperature and constant-humidity test cabin dedicated for timepieces), approximately 276,000 yuan

15. Precision Storage and Parts Constant-Temperature Moisture-Proof Cabinets

(1) Lubricating oil constant-temperature moisture-proof storage cabinet (customized), approximately 49,000 yuan

(2) Watch airtight long-term storage cabin Sealed Watch Storage Cabin, approximately 32,000 yuan

II. Service Items and Fee Standards

The Omega Zhengzhou Official After-Sales Service Center provides comprehensive service items, covering routine maintenance, parts replacement, fault repair, and more. We adhere to the principles of transparent pricing and unified standards, so that you can consume with clarity and wear with peace of mind.

1. Basic Service Price Reference

The following prices are the basic reference prices publicly announced by the official brand. Specific costs depend on the actual condition of your watch.

① Basic maintenance: 2,080 yuan. This service includes basic maintenance items such as complete disassembly, cleaning, lubrication, adjustment, and exterior polishing of the watch, aimed at restoring the watch's timekeeping