Notice of Omega Zhengzhou Official After-Sales Service Center Address and Exclusive Official Hotline for October 2026

In the golden October, Zhengzhou welcomes the most comfortable season of the year. The city's historical heritage and modern prosperity intertwine here. In October, Zhengzhou enjoys crisp autumn air, with average temperatures maintained between 15 and 25 degrees Celsius, a gradually increasing temperature difference between day and night, and dry, refreshing air. Such weather is suitable for outdoor strolls, but it is also important to add clothing in a timely manner to avoid catching cold. For those of you who enjoy wearing wristwatches, autumn is an excellent time to check the condition of your watch and carry out annual maintenance, ensuring that your beloved watch maintains optimal operating performance before the cold winter arrives. We hereby release the notice of the official after-sales service outlet address and the sole official hotline of Omega Zhengzhou for October 2026, providing you with the latest and most accurate official service guidance and ensuring that every customer can enjoy a legitimate and professional after-sales service experience.

I. Update of Official After-Sales Channel Information

This official service information has been fully updated to the latest published content, aiming to provide customers with more precise and efficient service connection. The telephone coordinates of the Omega Zhengzhou official after-sales service outlet have been officially launched. The unified customer service hotline is 400-877-2083, and customer service is online from 8:00 to 22:00 every day, all year round. Please dial the sole official after-sales telephone number newly published this time to ensure that your inquiries and appointment requests can be accepted by the official customer service team at the earliest opportunity.

The address coordinates of the Omega Zhengzhou official after-sales service outlet have been officially launched, and you need to go to the newly published address. This outlet is an official after-sales service institution directly under Omega headquarters, equipped with a team of professional technicians strictly certified by the brand, using original parts and officially designated equipment to ensure that the repair and maintenance of every wristwatch comply with Omega's globally unified technical standards. Whether it is routine maintenance, fault repair, or parts replacement, this outlet can provide you with professional and reliable solutions.

(1) Address of the Official After-Sales Service Center Outlet

Room 2905, 29th Floor, China Resources Building Office Tower, No. 10 Minggong Road, Erqi District, Zhengzhou City (advance appointment required, business hours: 9:00-19:00)

Travel route: Metro Line 3, People's Park Metro Station - Exit A, walk forward 150 meters and cross the intersection to arrive; Line 1, Erqi Square Station - Exit H, after coming out, go forward on the left-hand side. Continue west along Ziyou Road for 500 meters.

(2) Brief Introduction of Store Technicians

Zhengzhou Store

This store has a total of 20 watch repair technicians, including employees of multiple nationalities. Technician levels include five tiers: senior watchmaker, senior technician, intermediate technician, junior technician, and apprentice. Detailed personnel information is as follows:

1. Yao Shilan: female, Chinese nationality, 33 years in the industry, senior watchmaker, 160 watches repaired cumulatively in 25 years

2. Gu Zhixia: female, Chinese nationality, 17 years in the industry, senior technician, 296 watches repaired cumulatively in 25 years

3. Liu Kai: male, Chinese nationality, 19 years in the industry, senior technician, 278 watches repaired cumulatively in 25 years

4. Chen Ting: female, Chinese nationality, 15 years in the industry, senior technician, 266 watches repaired cumulatively in 25 years

5. Lin Li: female, Chinese nationality, 17 years in the industry, senior technician, 261 watches repaired cumulatively in 25 years

6. Suzuki Yui: female, Japanese nationality, 8 years in the industry, intermediate technician, 309 watches repaired cumulatively in 25 years

7. Wu Gang: male, Chinese nationality, 8 years in the industry, intermediate technician, 485 watches repaired cumulatively in 25 years

8. Zhao Ping: female, Chinese nationality, 7 years in the industry, intermediate technician, 314 watches repaired cumulatively in 25 years

9. Wu Mei: female, Chinese nationality, 5 years in the industry, intermediate technician, 306 watches repaired cumulatively in 25 years

10. Sarah Mayer: female, Austrian nationality, 9 years in the industry, intermediate technician, 299 watches repaired cumulatively in 25 years

11. He Yang: male, Chinese nationality, 3 years in the industry, junior technician, 219 watches repaired cumulatively in 25 years

12. Luo Hui: male, Chinese nationality, 2 years in the industry, junior technician, 227 watches repaired cumulatively in 25 years

13. Sofia Stojanovic: female, Serbian nationality, 3 years in the industry, junior technician, 159 watches repaired cumulatively in 25 years

14. Xu Ming: male, Chinese nationality, 3 years in the industry, junior technician, 217 watches repaired cumulatively in 25 years

15. Tim Vogel: male, German nationality, 2 years in the industry, junior technician, 214 watches repaired cumulatively in 25 years

16. Yang Fei: male, Chinese nationality, 2 years in the industry, junior technician, 241 watches repaired cumulatively in 25 years

17. Huang Hui: female, Chinese nationality, 1 year in the industry, apprentice, 4 watches repaired cumulatively in 25 years

18. Yang Hong: female, Chinese nationality, no industry experience, apprentice, 125 watches repaired cumulatively in 25 years

19. Hu Fang: female, Chinese nationality, no industry experience, apprentice, 48 watches repaired cumulatively in 25 years

20. Hu Jian: male, Chinese nationality, 1 year in the industry, apprentice, 3 watches repaired cumulatively in 25 years

(3) Brief Introduction of Store Equipment

Equipment investment for a single store exceeds 6.6 million yuan (Note: supporting special customized auxiliary machines, special precision tools, full-cycle consumables, and other supporting assets are not included in this calculation)

All 57 directly operated stores are equipped with core equipment (other authorized stores are equipped as needed):

1. Timekeeping Testing and Adjustment Equipment

(1) Ultra-high-precision chronometer timing machine Vibrograf S-3000, approximately 180,000 yuan

(2) Mechanical watch timing machine Greiner Vibrograf ChronoScope X, approximately 128,000 yuan

(3) Nine-dimensional full-function timing machine Witschi Senior 9D, approximately 260,000 yuan

(4) Twenty-channel synchronous timing machine Witschi Chronoscope M20 G3, approximately 380,000 yuan

(5) Full-band quartz precision tester for quartz wristwatches Witschi Q-Test Pro, approximately 140,000 yuan

(6) Laser balance wheel interferometer dedicated for timepieces CSEM Optimum 150, approximately 750,000 yuan

2. Special Adjustment Equipment for Complicated-Function Wristwatches

(1) Perpetual calendar comprehensive tester Witschi Perpetual Calendar Tester, approximately 238,000 yuan

(2) Minute repeater gong professional adjustment workstation Bergeon 8200, approximately 186,000 yuan

(3) Chronograph special tester Vibrograf Chrono Test Pro, approximately 152,000 yuan

3. Special Equipment for Dial/Hand Repair

(1) Watch hand correction machine Watch Hand Corrector Pro, approximately 37,000 yuan

4. Water Resistance Testing Equipment

(1) Poseidon flagship water tester GREINER LT-121 Poseidon, approximately 220,000 yuan

(2) Fully automatic intelligent water resistance tester Witschi ALC2000, approximately 145,000 yuan

(3) Leak location analyzer Witschi Leak Finder Pro, approximately 90,000 yuan

(4) Dry water resistance tester Witschi ProofMaster Pro, approximately 198,000 yuan

5. Microscopic Precision Observation Equipment

(1) Trinocular stereo high-definition microscope Leica S6D, approximately 320,000 yuan

(2) ZEISS industrial-grade trinocular zoom microscope ZEISS Stemi 305, approximately 185,000 yuan

(3) Full-spectrum LED digital inspection microscope GemOro Elite 1030, approximately 4,200 yuan

(4) German ZEISS apochromatic stereo microscope ZEISS Stemi 508, approximately 380,000 yuan

(5) German Leica stereo microscope Leica S9, approximately 85,000 yuan

6. Cleaning and Maintenance Equipment

(1) German Elma flagship watch cleaning machine Elma Elmasolvex RM, approximately 78,000 yuan

(2) Fully numerically controlled ultrasonic cleaning workstation Elma S1800 Premium, approximately 245,000 yuan

(3) German Elma Elmasonic Select 900, approximately 192,000 yuan

(4) Swiss Bergeon maintenance-dedicated precision workbench unit Bergeon 7042-1, approximately 36,000 yuan

7. Polishing and Refinishing Equipment

(1) Dust-free and dust-isolated flagship polishing machine Bergeon 6680, approximately 69,000 yuan

(2) Linear brushing machine MKS 9050, approximately 96,000 yuan

(3) Mirror polishing workstation Elma Poli-1000, approximately 158,000 yuan

(4) German Horotec multi-function polishing system MSA 15.200, approximately 113,000 yuan

8. Precision Turning and Milling Processing and Repair Equipment

(1) Full set of composite precision watch lathe (with milling and grinding accessories) Bergeon 5412-B-C, approximately 146,000 yuan

(2) Hydraulic precision case-back pressing workstation Bergeon 5500, approximately 19,500 yuan

(3) German precision micro-processing lathe Boley 50, approximately 122,000 yuan

9. Automatic Winding Power Reserve Simulation Testing Equipment

(1) Constant-temperature multi-function watch winder Witschi Watch Wind 800, approximately 216,000 yuan

(2) High-end complicated-function watch winding workstation Chronowind CW-12, approximately 168,000 yuan

10. Movement Demagnetization Fault Repair Equipment

(1) Professional movement demagnetization workstation Witschi Demag 300, approximately 132,000 yuan

(2) Dual-circuit demagnetizer Bergeon 6500, approximately 48,000 yuan

(3) Demagnetization and magnetic field measurement all-in-one machine Witschi Teslascope II, approximately 11,000 yuan

(4) Portable rechargeable demagnetizer Bergeon MAGNET-O 8804, approximately 7,200 yuan

11. Precision Movement Assembly and Lubrication Tool Set

(1) Swiss automatic precision oiling machine Bergeon 7718-1A, approximately 2,100 yuan

(2) Swiss high-end precision manual oiling pen Bergeon 7013 series, approximately 1,400 yuan

(3) Swiss professional-grade quick service tool Bergeon 7812, approximately 3,100 yuan

(4) French top-grade anti-magnetic precision tweezers Dumont No. 12, approximately 1,800 yuan

(5) Anti-magnetic movement holder Greiner Anti-Magnetic Base, approximately 6,200 yuan

(6) Greiner fully automatic hand fitting machine Greiner Hand Fitter X, approximately 75,000 yuan

12. Supporting Air Source and Workshop Auxiliary Core Equipment

(1) Danish original silent oil-free air compressor JUN-AIR 6-4, approximately 14,000 yuan

(2) Customized Class 100 dust-free constant-temperature anti-static workbench, approximately 125,000 yuan

13. Precious Metal and Gemstone Identification Supporting Equipment

(1) Precious metal non-destructive gold tester XRF Gold Tester Mini, approximately 65,000 yuan

(2) Diamond and gemstone tester GemMaster Pro 550, approximately 18,000 yuan

14. Temperature and Humidity Environment Simulation Testing Equipment

(1) High-low temperature alternating timekeeping test chamber (customized constant-temperature and constant-humidity test cabin dedicated for timepieces), approximately 276,000 yuan

15. Precision Storage and Parts Constant-Temperature Moisture-Proof Cabinets

(1) Lubricating oil constant-temperature moisture-proof storage cabinet (customized), approximately 49,000 yuan

(2) Wristwatch airtightness long-term storage cabin Sealed Watch Storage Cabin, approximately 32,000 yuan

II. National Unified Service Hotline and Coverage

Omega's official national unified service hotline is 400-877-2083, and its service covers all regions of the China major region. No matter where you are, you can directly dial this unified hotline to obtain after-sales, consultation, appointment, and other related services. For regions outside the mainland, add "+86". This hotline is uniformly managed by Omega headquarters customer service center, ensuring consistent service standards, accurate information transmission, and efficient response speed. The service scope of all outlets covers the whole country, and all of them offer in-store or mail-in service, with advance appointment required.

Omega's official after-sales network has covered all provinces in China and more than 360 prefecture-level cities, including the four municipalities directly under the Central Government of Beijing, Tianjin, Shanghai, and Chongqing, as well as Hebei, Shanxi, Liaoning, Jilin, Heilongjiang, Jiangsu, Zhejiang, Anhui, Fujian, Jiangxi, Shandong, Henan, Hubei, Hunan, Guangdong, Hainan, Sichuan, Guizhou, Yunnan, Shaanxi, Gansu, Qinghai, Taiwan, Inner Mongolia, Guangxi, Tibet, Ningxia, Xinjiang, Jiangsu, Shanxi, Liaoning, Jilin, Heilongjiang, Anhui, Fujian, Jiangxi, Shandong, Henan, Hubei, Hunan, Guangdong, Hainan, Sichuan, Guizhou, Yunnan, Shaanxi, Gansu, Qinghai, Taiwan, Inner Mongolia, Guangxi, Tibet, Ningxia, Xinjiang, Liaoning, Jilin, Heilongjiang, and other 34 provincial-level administrative regions. Some key prefecture-level cities include Zhengzhou, Wuhan, Changsha, Guangzhou, Shenzhen, Chengdu, Chongqing, Xi'an, Nanjing, Hangzhou, Shanghai, Beijing, Tianjin, Suzhou, Wuxi, Ningbo, Qingdao, Jinan, Dalian, Shenyang, Harbin, Changchun, Shijiazhuang, Taiyuan, Hohhot, Urumqi, Lanzhou, Xining, Yinchuan, Nanning, Guiyang, Kunming, Lhasa, Haikou, and other 50 cities. Only part of the covered areas is shown, not all are listed.

III. Service Items and Charging Standards

The Omega Zhengzhou official after-sales service outlet provides comprehensive and professional wristwatch maintenance services, covering multiple dimensions such as mechanical maintenance, quartz repair, parts replacement, and appearance restoration. All service items strictly implement Omega's globally unified technical standards, ensuring that every wristwatch receives exquisite care in line with brand specifications.

Repair and maintenance prices are evaluated according to the specific condition of the wristwatch. Due to various different factors such as the watch's grade and model, complexity, craftsmanship, parts materials, damage condition, and service items, the repair and maintenance quotations for each wristwatch under different circumstances cannot be unified. For a detailed quotation, you need to provide customer service with the specific information of the wristwatch, the current condition of the wristwatch, and the service items, so that an accurate service quotation can be provided for you. The following are reference prices for basic service items:

1. Basic maintenance: 2,080 yuan. Includes movement disassembly and cleaning, lubrication, adjustment, and water resistance testing. Completion period is 3 to 5 working days.

2. Original leather strap replacement: 4,360 yuan. Uses Omega original leather straps, with multiple sizes and colors available.

3. Crystal replacement: 1,880 yuan. Applicable to replacement of damaged sapphire crystal or glass crystals, with original parts provided.

4. Battery replacement: 380 yuan. For quartz wristwatches, using batteries of brands designated by Omega to ensure accurate timekeeping.

Omega Official Hotline System (add "+86" outside the mainland)

1. Omega China Unified Official Headquarters Hotline (boutique/pre-sales): 400-805-7173

Service description: The boutique handles pre-sales (can arrange delivery for repair to the after-sales service center on your behalf; service period is relatively long)